Dell EMC 

Technical Writer (Draper, Utah)

​08/18 - Present

 

• Create and edit root cause analysis (RCA) reports for enterprise customers.

• Work closely with various internal teams, including Engineering, Customer Support, Customer Advocacy, Escalation Management, and Legal to ensure accuracy and quality of reports.

• On a rotating basis, manage team’s workflow by monitoring database for incoming RCA requests and sending emails to requesters.​

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Fortinet 

Contract Writer and Editor (Orem, Utah)

​04/18 - 06/18

 

• Created white paper, blogs, and contributed to CISO Hiring Guide content.

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Dell EMC 

Marketing Writer, Editor, and More (Draper, Utah)

​09/13 - 03/18

 

• Blog writer for Mozy, and Dell EMC; recipient of EMC Silver Award for blog writing.​

• Created social media for LinkedIn, Facebook, and Twitter Mozy accounts.

• Created and managed data sheets, white papers, FAQs, and other marketing documents.

• Created and updated content for Mozy.com and associated domains using Refinery-Ruby on Rails CMS.

• Created content for four monthly newsletters for consumers, SMB, resellers, and internal audiences.

• Created testimonials/success stories based on feedback from customers.

• Headline writer.

 

Symantec Corporation

​Corporate Editor (Lindon, Utah)

07/12 - 09/13

 

• Created Corporate Editorial Style Guide and oversaw style committee comprised of 40+ representatives from throughout the company to promote use of editorial styles and best practices.​

• Created eight Best Practices for Creating Useful Collateral guides to simplify creation of content and ensure consistency of Symantec marketing content; these were particularly useful for new employees.

 

​Manager, Content Strategy and Development

06/08 - 07/12

 

• Reviewed marketing and related assets to ensure consistent, concise, and clear messaging.​

• Content editor and contributing writer for CIO Digest, Symantec’s printed (18,000 copies) and online (150,000 subscribers) magazine for C-level leaders. 2011 Maggie Award finalist for Phishing: No License Required. 

• Editor and writer for The Confident SMB, an online magazine (150,000 subscribers) for SMB owners. Ghostwrote column for CMO. 

• Recipient of Symantec’s Silver Award for Global Marketing Excellence.

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Principal Marketing Communications Writer

04/06 - 06/08

 

• Provided content for marketing collateral for product marketing managers and product managers.

• Oversaw editing efforts and application of best practices for content providers for global marketing.

• Created How to Edit a Document to guide employees without editing skills who worked with content providers.

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Senior Marketing Writer

11/01 - 04/06

 

• Responsible for content and overall consistency (grammar, style, trademarks and brands) for approximately 200 web pages on altiris.com. Created content using Sitecore; had access and full rights to all company web pages to make real-time changes as requested.

• Primary writer for printed and online marketing materials, including data sheets, sales guides, and other brochures based on collaboration with product marketing managers and product managers for three product suites.

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Intel Corporation

​Team Lead (Riverton, Utah)

08/99 - 08/01

 

• Led team comprised of two editors, graphic designer, and production specialist.

• Responsible for ensuring accuracy and quality of asset management software printed documentation.

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Senior Editor

03/97 - 08/99

 

• Ensured that documentation was clear, accurate, and met trademarks and brands standards.

• Certified annually as legal editor by Intel Trademarks & Brands Group.

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Novell, Inc. 

​Senior Documentation Editor (Orem, Utah)

11/93 - 02/97

 

• Lead editor for printed and online administration documentation for GroupWise.

• Mentored new writers and editors.

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WordPerfect Corp. 

​Documentation Editor (Orem, Utah)

11/91 - 11/93

 

• Edited printed GroupWise administrator manuals.

• Helped determine documentation styles as member of style committee.

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Strategy Corp. 

​Staff Member (Cranston, Rhode Island)

02/89 - 08/90

 

• Wrote press releases for local and state political candidates and non-profit organizations.

• Oversaw content, photography, and production of newsletters for two non-profit organizations.

• Photographed local and state political candidates for public relations brochures.

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Sun Advocate

​Sports Editor and Chief Photographer (Price, Utah)

08/87 - 09/88

 

• Interviewed community leaders; wrote and edited college and high school sports stories.

• Photographed breaking news, sports, and feature events; created photo essays; developed, printed, and edited photographs.

• Laid out pages and photo essays; wrote headlines and captions.

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